Aims and Objectives for the Quality of Care

Staff strive to preserve and maintain the dignity, individuality and privacy of all the people we support within a warm and homely atmosphere and, in so doing, are sensitive to their ever changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social.

All staff are appropriately qualified to deliver the highest standards of care and support and an ongoing staff training programme ensures that these high standards are met and maintained in line with the latest developments in Care Practice in accordance with current legislation and regulations monitored and inspected by the Care Quality Commission. We have a policy of succession planning to ensure continuity of leadership, and staff are also encouraged to seek additional opportunities for continuous professional development in associated areas of expertise.

Audited financial statements are produced annually which ensure that; suitable accounting policies are adopted and applied consistently; methods and principles are in line with the Charity SORP; judgements and estimates are reasonable and prudent. Therefore, at any given time the company's financial position can be disclosed with accuracy. Responsibility is also accepted for safeguarding the assets of the charitable company and for taking reasonable steps to detect and prevent fraud and other irregularities.

We participate in CQC consultations, attend conferences and subscribe to QCS and BILD, liaising closely with the local adult safeguarding board and CTPLD. Regular management and staff meetings are held whereby staff are kept informed of changes in legislation and guidance.

Our quality of care is monitored on an on-going basis and all the people we support and their relatives and stakeholders are involved in an annual quality of care questionnaire in order that our service provision can be regularly updated and improved. We also promote a culture of open communication, listen to, and learn from, complaints and welcome any suggestions for improvements to our service.


Description of Service

Oakfield provides a service for adults with moderate to severe learning disabilities, autism and associated challenging behaviours. Buildings are purpose built to a high standard and meet all the current requirements of the Care Quality Commission and the Health and Safety Regulations.

We have excellent relationships with local GP practices, community and dental services, district nurses and other professionals and for those with more specific needs, referrals can be made for physiotherapy, occupational therapy and speech and language therapy. Individuals also have access to hairdressers, opticians, Pilates, and a chiropodist either through a supported visit or by the service provider visiting Oakfield.

Oakfield's culture of openness and transparency exceeds the fundamental standards of care required by CQC and people using our services are additionally safeguarded through monitoring by providers and CQC regulation and inspection. Our staff are trained in safeguarding procedures to respond and investigate effectively any incidents, complaints and whistleblowing.  A robust complaints system enables the people we support to voice any concerns they may have at any time and, under the duty of candour, Oakfield also undertakes to advise individuals of what action has been taken.

Oakfield ensures that individuals are kept safe, treated with compassion, dignity and respect, involved with decisions regarding their care and protected from avoidable harm.  As well as having the freedom to take risks, they are supported to keep in touch with family and friends and enabled to make choices.  They receive the right treatment, medication and good quality general health care, get the support they need in the most appropriate setting and their care requirements are regularly reviewed and updated with them.