Quality Assurance


Oakfield strives to deliver the highest quality of care to its residents. Quality of care is monitored on an on-going basis making use of self-assessment materials available from CQC.

In pursuance of this objective Oakfield produces annual Quality Assurance questionnaires during July/August which residents and their families, staff and professionals are invited to complete.  Potential issues which require attention are thus identified and dealt with.

The analysis of the results of the 2017 questionnaires are shown below.

Yardley Hastings

Resident & Tenant Questionnaire

To date we have receieved 3 of the 10 questionnaires handed out.

  • Do the staff always knock at your door?                 

100% agreed

  • Do you make your own choices?                             

100% agreed

  • Do you like living at your home?                              100% agreed
  • Do you like the people the people you live with?     100% agreed
  • Can you do fun things                                              100% agreed
  • Can you go out when you want?                              66% agreed & 33% neither agreed or disagreed
  • Are you treated well?                                               66% agreed & 33% didn't know
  • Do you get involved with cleaning?                         100% agreed
  • Do you have visitors?                                              100% agreed
  • Can you take part in village activities?                    100% agreed
  • Are the staff kind and understanding?                    100% agreed
  • Do you like your bedroom?                                     100% agreed
  • Do you choose your own clothes?                          100% agreed
  • Do you choose your own holidays?                         33% agree, 33% neither agreed or disagreed & 33% didn't know.
  • Do you gon to bed and get up when you like?         100% agreed
  • Do you think the food tastes good?                         100% agreed
  • Do you think the food looks good?                           66% agreed & 33% neither agreed or disagreed
  • If you have a problem, will it be resolved?              100% agreed
  • Do you feel safe and comfortable?                         100% agreed
  • Do you feel you are listened to?                              66% agreed & 33% neither agreed or disagreed

Additional comments: "Am Happy"

 

Relative Questionnaire


To date we have receieved 3 of the 10 questionnaires